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Privacy Policy

Craig Burns Photography (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.craigburns.com.au (the “Site”) or purchase prints from us.

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1. What Information We Collect

  • Account & Order Details: Name, email address, phone number, billing/shipping address, order history.

  • Payment Information: Credit card or payment-provider details (collected securely via our payment gateway).

  • Communications Data: Your messages, inquiries, newsletter subscription status, and marketing preferences.

  • Technical & Usage Data: IP address, browser type, device identifiers, pages visited, and time spent (via cookies and analytics).

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2. How We Use Your Information

We use your information to:

  • Process orders, refunds, and returns

  • Communicate order updates, newsletters, and promotions (with your consent)

  • Improve our Site’s functionality and user experience

  • Personalise marketing and recommend new prints you might like

  • Comply with legal obligations (e.g. tax, consumer law)

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3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and keep you logged in

  • Analyze Site traffic and performance (Google Analytics)

  • Enable advertising features (Meta Pixel for retargeting)

You can disable cookies in your browser settings, but some Site features may no longer function.

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4. Disclosure of Your Information

We may share your data with:

  • Service Providers: Printers, shipping partners, payment gateways (e.g. Stripe, PayPal) for order fulfilment.

  • Marketing Platforms: Ad networks (e.g. Facebook/Instagram) and search platforms (Google) for consented campaigns.

  • Legal & Compliance: Courts, law enforcement, or regulators if required by law.

We do not sell your personal information to third parties.

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5. Data Security & Retention

We implement industry-standard security (SSL, firewalls) to protect your data. Your personal information is retained only as long as necessary to fulfil orders, comply with legal obligations, and support our business operations—typically 5 years for tax and warranty purposes.

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6. Access, Correction & Deletion

You have the right to request:

  • Access to the personal information we hold about you

  • Correction of any inaccuracies

  • Deletion of your data (subject to legal or contractual retention requirements)

To make a request, please email info@craigburns.com.au

We will respond within 30 days.

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7. Children’s Privacy

The Site is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have collected information about a child, please contact us immediately.

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8. Third-Party Links

Our Site may link to external websites. We are not responsible for the content or privacy practices of those sites. Please review their own policies before providing personal information.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. Your continued use of the Site indicates your acceptance of the revised policy.

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